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Synopsis

In this interview Hary shares the story of how he and his team responded when Indonesia went into lockdown as a result of Covid-19 in March 2020. Like so many other retail businesses which lost physical access to their customers overnight, they needed to pivot quickly in order to create new ways of reaching and serving their clients. Listen in to hear how Hary and his team were able to respond to the circumstances in innovative ways to find the opportunity in the disruption. In the process they kept their hundreds of beauty advisors across Indonesia employed and have successfully created a new channel into their market which they will keep post covid.

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